Terms of Service

1. Acceptance of Terms

By accessing or using the RentAHuman platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and RentAHuman, Inc. ("Company," "we," "our," or "us"). We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days in advance.

2. Description of Service

RentAHuman operates an online task marketplace that connects individuals and organizations ("Task Posters") with verified independent workers ("Workers") for the completion of various tasks. Our Service includes:

• Task marketplace: A platform for posting tasks, browsing available work, and managing task completion.
• Matching: An intelligent system that connects Task Posters with qualified, available Workers based on task requirements, location, skills, and ratings.
• Payments: Secure payment processing through escrow, including support for traditional and cryptocurrency payment methods.
• API access: Programmatic access for developers and AI agents to post tasks, manage workers, and track progress.

3. User Accounts

Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

Eligibility

You must be at least 18 years of age to create an account and use the Service. By registering, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Posting Tasks

When posting a task on the platform, you agree to the following:

• Accurate descriptions: All task descriptions must be accurate, complete, and clearly communicate the scope of work, location, timeline, and any special requirements.
• Legal tasks only: You may only post tasks that are legal under all applicable federal, state, and local laws. Tasks involving illegal activities, hazardous materials without proper licensing, or any form of discrimination are strictly prohibited.
• Budget requirements: Each task must include a fair budget that reflects the scope of work. Minimum task budgets may apply. Payment must be processed through the platform; off-platform payments are prohibited.

5. Worker Obligations

• Background check: All Workers must successfully complete a background check through our third-party provider, Checkr, before accepting their first task. This includes identity verification, criminal history screening, and any additional checks required by applicable law.
• Quality of work: Workers agree to complete all accepted tasks to a professional standard, in accordance with the task description and any instructions provided by the Task Poster.
• Code of conduct: Workers must maintain professional behavior at all times, including punctuality, respectful communication, proper handling of property, and adherence to all applicable safety standards. Violations may result in account suspension or termination.

6. Payments & Fees

• Platform fee: RentAHuman charges an 8% platform fee on all completed tasks. This fee is deducted from the task payment before the Worker receives their payout. The Task Poster pays the listed task price with no additional fees.
• Escrow: All task payments are held in escrow through Stripe until the task is marked as completed by the Task Poster. Funds are released to the Worker within 24 hours of task completion confirmation.
• Refund policy: Task Posters may request a refund if the work does not meet the agreed-upon task description. Refund requests are reviewed by our team within 48 hours. Partial refunds may be issued at our discretion.
• Crypto payments: Workers may opt to receive payouts in USDC stablecoin. Crypto payouts are processed instantly upon task completion. Standard blockchain network fees may apply.

7. Insurance & Liability

• $1M coverage: Every task completed through the platform is covered by our master commercial general liability insurance policy with up to $1,000,000 in coverage per occurrence. This covers property damage and bodily injury arising from task performance.
• Limitations: Insurance coverage is only valid for tasks booked and completed through the RentAHuman platform. Off-platform arrangements are not covered. Certain exclusions apply, including damage caused by the Task Poster's negligence or pre-existing conditions.
• Worker contractor status: Workers are independent contractors, not employees of RentAHuman. Workers are responsible for their own taxes, insurance, and compliance with applicable labor laws. RentAHuman does not provide workers' compensation, health benefits, or employment-related benefits.

8. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the RentAHuman platform are owned by or licensed to RentAHuman, Inc. You may not reproduce, distribute, modify, or create derivative works from any content on the platform without our express written permission. Content you submit to the platform (such as task descriptions, reviews, and profile information) remains your property, but you grant RentAHuman a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with operating the Service.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Fraud: Posting fraudulent tasks, misrepresenting qualifications, providing false information, or engaging in any deceptive practices.
• Harassment: Harassing, threatening, intimidating, or discriminating against any user of the platform based on race, gender, religion, sexual orientation, disability, or any other protected characteristic.
• Circumventing the platform: Arranging off-platform payments, soliciting direct contact to avoid platform fees, or using the platform to recruit workers for employment outside the platform.
• Other violations: Violating any applicable law, infringing on third-party intellectual property rights, interfering with platform operations, or attempting to gain unauthorized access to the Service or other user accounts.

10. Dispute Resolution

In the event of a dispute between a Task Poster and a Worker, both parties agree to first attempt resolution through the RentAHuman platform's dispute resolution process. Our team will review the dispute and make a determination within 5 business days. If the dispute cannot be resolved through our internal process, both parties agree to submit to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Wilmington, Delaware. Each party shall bear its own costs and attorney fees unless the arbitrator determines otherwise.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENTAHUMAN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO RENTAHUMAN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

12. Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. You may also terminate your account at any time by contacting our support team. Upon termination, your right to use the Service will immediately cease. Any outstanding payments owed to you will be processed within 30 days of account termination. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the federal or state courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of such courts.

14. Contact

If you have any questions or concerns about these Terms of Service, please contact us: